Organization Management:

• Prepared monthly detailed reports outlining productivity and efficiency resulting in improved work performance
• Familiar with many forms of file management, self motivated, detailed oriented, professional and punctual

Customer Service

• Answered phones for a national call center assisting doctors and patients in a thorough and proficient manner
• Assisted and advised 1,500 to 3,000 students per semester on matters concerning educational, incentives, benefits and advantages of  the ARC Learning Disabilities Program
• Interviewed and screened individuals in order to determine their eligibility for placement into the L.D. Program

Computers:

• Proficiently demonstrated knowledge of Microsoft computer systems and software applications including all operating systems dating back to Windows 95. (95, 98, 2000, ME, NT, & XP)
• Ability to operate various copy machines, facsimile, scanners, 10key, typing 45+wpm
• Fluent in most data processing and data base applications including Microsoft access and excel
• Familiar with Adobe Products: Photoshop, Premier, Illistrator, etc.

American River College, Sacramento, CA

      A.A. Degree - Real Estate                        2000-present   3.6 GPA

      A.S. Degree - Computer Science               1997-2000   Honor Student

Sacramento City College, Sacramento, CA

      Certificate - Computer Graphics                  1993-1994

Jerry Marshal - Ministor / Public Speaker
America River College (916) 484-8111

Benjamin Herrell - Work Experience Coordinator
American River College (916) 484-8111

Mady Thomas - Bishop / Entrepreneur
John Paul Homes / Bon air Realty / Living Word of Faith Church /  Turning Point Recovery Homes  (916) 429-1700